Saying “no” at work is hard. You know the reasons it’s important to say no, but you want to feel like a team player, or your boss asked you, or just want people to like you. So you say yes – and you keep saying yes and now you’re overworked and not able to concentrate...
Robert Sutton, an organizational psychologist and Stanford professor, often says that “sometimes the best management is no management at all.” I can feel managers everywhere smiling awkwardly when they read that. What many people hear when he says “no management” is...
Giraffes barely make noise (or so my son told me after zoo day at school) so when I first read about “giraffe language,” I was intrigued. Coined by Marshall Rosenberg, a conflict resolution expert, giraffe language is named for the mammal with the biggest heart,...
Why Now? The start of the new year is a time to reflect on the successes and challenges of the previous year, and set goals and expectations for the coming year. How will you monitor progress? How often will you check the status? Will you set specific monthly or...
You may have heard of MIT’s “Building 20.” By the time it was torn down in 1998, it was famous for having been the birthplace of some of the 20th century’s most significant ideas. Microwaves, the first video game, modern linguistic theory, high-speed photography and...
